Returns & Exchanges

At Bicycle Superstore, we want you to be fully satisfied with your gear. If your purchase doesn't meet your expectations, you can return or exchange items in new, unused condition within 30 days of delivery.

Return Process

• 1.
  Initiate Your Return

  Visit our online returns portal and enter your order number and email address to select the items you wish to send back.

• 2.
  Pack Your Gear

  Securely place the items in their original packaging, ensuring all tags are attached and any tools or manuals are included.

• 3.
  Label and Ship

  Print the prepaid shipping label provided via email, attach it to your package, and drop it off at any authorized carrier location.

• 4.
  Inspection and Refund

  Once our technicians verify the condition of the returned equipment, we will process your refund to the original payment method within 5-7 business days.